Returns Policy | Dexion Store
 
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RETURNS POLICY

At CSI, we are confident that you will be satisfied with our workplace solutions; if, however, you are not happy with your purchase and wish to arrange a return, our customer care team is here to help: Call 0800 083 0953 or email info@csi-products.co.uk for assistance.

Business-to-Business accounts (B2B)

All returns for B2B accounts are subject to the following conditions:

  • The return of goods shall not be accepted unless agreed in writing with CSI within fourteen (14) days of receiving the goods.
  • The return of goods is to be arranged at the buyer’s expense and risk.
  • Returns are subject to a restocking charge.
  • Goods must be examined upon receipt and any damage or discrepancies noted on the carrier’s sheet and notified to CSI immediately.
  • Where it is accepted that goods are to be returned and a refund made, CSI will refund to the buyer any part of the price of the goods that CSI has received, provided that the goods:
    1. Are in an undamaged, unused and resalable condition in their original, undamaged packaging
    2. Are not perishable or, by their nature cannot be returned
    3. Are not made-to-order
    4. Have not been personalised or customised to non-standard specifications

Consumer accounts (B2C)

CSI operates on a primarily Business-to-Business (B2B) basis. If a buyer’s purchase is intended for personal or domestic use and not in connection with a business, additional rights apply.

  • In terms of the Consumer Contracts Regulations 2013, provided the goods have not been adapted to meet your specific requirements, for the buyer to change their mind and request a full refund from CSI provided they give notice to CSI within fourteen (14) days of delivery.
  • Following notification of their intent to cancel, the buyer must return the goods in the same condition in which they were received to CSI within a further fourteen (14) days. You have a legal obligation to take reasonable care of the goods while in your possession and if you fail to do so CSI may have a right to claim compensation.
  • The return of goods is to be arranged at the buyer’s expense and risk.
  • Upon receipt of the returned goods, CSI must refund the customer within fourteen (14) days. The refund will be of the price paid by you less the amount by which any delivery charges exceed CSI’s standard delivery charge and will be made by the method by which the buyer paid for the goods unless CSI agrees otherwise.

Notifying CSI upon receipt of damaged goods

Should you receive goods which you have identified as being damaged, please get in touch with CSI immediately upon receipt on 0800 083 0953 or email at: info@csi-products.co.uk. If possible, we would request that you send us a photograph of the damage as a file attachment, using our online returns form; this will help to improve the response time of our team in processing your return.

Returning goods with CSI

The return of goods must be arranged at the buyer’s expense and risk, for both B2B and B2C accounts; if you would like to take advantage of our extensive courier network to return your goods, this can be arranged, with the cost of carriage being deducted from your refund, or invoice as appropriate. To discuss your options with our customer care team, call: 0800 083 0953 or email: info@csi-products.co.uk.

Returns Form

All return requests must be submitted to CSI before they can be authorised. The quickest way to do this is to complete our online returns form here. If you would prefer to print a returns form to send to us instead, you can download a PDF version here.

           
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