We are committed to protecting the privacy and security of our customers and visitors; the privacy policy below explains the ways in which we collect and use data through your interactions with us.
We hope the following information answers any queries you may have, but if you do have any questions, please contact us at service@csigroup.info
For all services provided, Complete Storage & Interiors Limited (“CSI”) is the controller responsible for your personal data and the company which is responsible for your privacy.
1. We collect (and you provide us with) various pieces of personal information which we may use in several different ways:
2. You don’t have to give us all of this information, but some of it is necessary so that we can perform our contract obligations with you. You may not be able to buy from the website, or receive an optimal customer experience if you withhold certain information or opt out of various communication types and methods; however, we will do our best to honour your decisions and will always strive to uphold strict policies and processes to protect your data.
3. We take steps to anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including IT systems, research, data analysis, improving our website and other online properties and developing new products and services. We may share this with third parties whose products are or may become available on our website or who provide us with support in conducting business and service improvements.
4. We do not and will not sell any of your personal data to any third party – including your name, address, email address or payment information.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
5. We may also provide third parties with aggregated but anonymised information and analytics about our customers; before we do so, we will make sure that it does not identify you.
6. If you register an account with CSI, we think that knowing about the products and services we can offer is a fundamental benefit of your account. When you register, we will send you marketing messages unless you ask us not to, which you can do immediately or at any time.
7. If you buy from us but do not wish to have an account we will only send you marketing messages if you give your consent.
8. We may send you marketing messages by email, post, text and push notification to keep you aware of the latest news from CSI. You can choose whether or not to receive them in any of these ways by using your account settings on our website, which will help you control all your notification settings.
9. If you don’t want to receive marketing messages from us, in a specific way or at all, the best way to do this is via your account settings on our website, which will help you control all your notification settings.
10. You can edit your marketing messaging settings by:
Once you have done this we will make sure your profile is updated and you don’t receive unwanted marketing materials from us. Please note, due to our technical set up, the impacts of any changes may take up to 48 hours to take effect – in the meantime, we apologise for any inconvenience caused.
11. CSI engage in online advertising to attract new customers, to keep you aware of what we are up to and to help you find and see our products.
12. Like many other companies, we target banners and ads to you when you are on other websites, applications and search engines. This is achieved using a variety of digital marketing techniques, including ad exchanges and marketing networks using several advertising technologies like web beacons, pixels, ad tags, cookies and mobile identifiers, as well as specific services offered by some sites and social networks. We adhere to all advertiser policies and stick to strict rules and regulations set out by several advertising standards bodies, as well as alcohol and spirits marketing policies.
13. The banners and ads you will see are based on information we hold about you, or your previous use of our website; this includes information from the products you may have browsed on the website, the content you have engaged with or the advertising you may have previously responded to.
14. Retention:We shall retain information as necessary to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions. We may also need to keep your details if you have asked us not to contact you with marketing, to ensure that you do not accidentally hear from us again.
15. Transfers:We need to share your data with other companies who process it to provide services for CSI. Some of our data processors may process data we provide to them outside of the EU. We will protect your privacy and rights in the contracts we hold with our processors.
16. You have a number of rights that relate to your personal information:
If you want to exercise these rights, have a complaint, or just have questions, please contact us.
17. We may make changes to this page from time to time to reflect how we are processing data. If we make significant changes, we will make this clear via the website or other communication. In these circumstances we will need to use personal contact details to get in touch with you.
18. We use various forms of cookies to improve your experience of using this website and to optimise our range of products and services. A cookie is a text file placed on a user’s computer.
19. Keeping your information secure and adhering to privacy regulations is very important to us; as such, we support the requirements of current UK and EU data protection regulations and have taken steps to ensure that your privacy is protected at all times.
20. This website may use the following types of cookies:
21. You can choose to enable or disable cookies in your internet browser; to find out more information on how to control this, you can access the help menu of your browser.
22. We use 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
23. You may wish to delete cookies at any time, however, this may have an impact on your website user experience, as you may lose information on items like your user preferences and cart contents.
24. We recommend that you keep your internet browser up-to-date and that you consult the help files provided by the developer of your internet browser if you are unsure about making adjustments to your privacy settings.
25. We don’t want to send our customers any communications they don’t want to receive. We’d like to hear from you:
26. You can get in touch via our service@csigroup.info email address which will put you straight in touch with the members of staff who manage data privacy and security. Alternatively, you can contact us via the usual customer service points of contact:
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