FAQ - Frequently Asked Questions | Dexion Store
 
Sign In or Register | My Account

Frequently Asked Questions

Registration My Account
How do I register?
I have resgistered before How do I log in?
I've forgotten my password

Orders & Delivery
How do I place an order?
What are the payment options for my order?
Are my details Secure?
Do you offer credit account facilities?
What are the delivery options for my order?
Do your prices include VAT?

Do you have a minimum order or small order fee ?

Using our Website
How do I use the search function?

General Company
How do I contact CSI Products?

Registration My Account

How do I register?
You can register on our website at the time of placing your first order. We will ask you for information during this process to allow us to fulfil your order, such as Company Information, Billing Address Information and Delivery Information. This information will be stored in your account so you need not enter this information again the next time you visit.

You can also create an account at any time by clicking here or by clicking the link located at the top right of our website.

I have registered before How do I log in?
You can log in by
Placing an order - you will be prompted to login once you have clicked the checkout icon.
Clicking the MY Account or Login links in the header area of our website or click here to be taken to the login page.

To login to your account at any of these locations please use your email address and password you specified at the time you created your account. Your password can be changed at any time by logging into your account and editing MY Account settings.

Forgotten Password?
If you have forgotten your password, please click the forgotten password link on the login page or click here.

A new password will then be sent to the registered email address for your account. Your password can be changed at any time by logging into your account and editing MY Account settings.

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Orders & Delivery

How do I place an order?
To place an order on our website, please add the items to your shopping basket. You can do this by clicking the Buy Now icon on the product page.

Once you have added all the items required to your basket select checkout now to proceed and complete your order.

You will be prompted to login or to register an account. Continuing through the checkout process we will ask you to supply us with all the information we need to fulfil your order, Billing Details, Delivery Details.

Purchase order. If you have a purchase order you can enter the number and upload a PDF version of your purchase order.

You will then be presented with a screen where you can review and edit your order information. If you are happy all the information is correct then finalise your order by pressing the Submit Order button.

A confirmation of our receipt of your order will be sent by email to your registered address.

 

What are the payment options for my order?
We accept most major credit & debit cards. We also offer the ability to pay by account if we have already pre-arranged this facility with you.

Are my details Secure?
To ensure buyers are purchasing from our website with the utmost confidence we implement security measures to industry standards. All sensitive information submitted via the website is protected both on and offline.
As is common with nearly all websites we use SSL (Secure Sockets Layer) encryption when taking payment online. This is done to prevent the data being visible to anyone else when in transit between your computer and our servers. When this process is in occurrence you will notice a small padlock symbol in the status bar of your web browser.

Do you offer credit account facilities?
Yes, we do. If you are interested in opening a credit account with please contact us for more details.

What are the delivery options for my order?
We offer FREE UK DELIVERY on orders over 100, for the majority of items on our website. Our Free UK Delivery offer applies to orders placed on our website for delivery to the UK Mainland only.
All items on our website are clearly marked with approximate delivery times. This information can be found on the individual web page for each item.
Some items on our web site attract a delivery surcharge. If this surcharge applies to an item you have in your basket you will be notified during the checkout process.

Do your prices include VAT?
All the prices shown on this website unless otherwise stated are exclusive of VAT at the current rate. VAT will be added to your order as you proceed through the checkout process.

Do you have a minimum order or small order fee?
CSI Products do not have a minimum order value and we do not charge a small order fee for orders placed online.

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Using our Website

How do I use the search function?
To use the search function on our website simply enter the keyword (i.e. locker or tool cabinet) you are looking for in the search box provided and press the search icon or enter on your keyboard. The search box is located towards the top left of our website.

A list of results will be displayed for the keywords used. The search function can be used to find Product Names, Product Item Codes or any text on the product information page.


General Company

How do I contact CSI Products?
You can telephone us free on 0800 083 0953 or email us on info@csi-products.co.uk.

 

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